Travel guarantee, complaints and limitations
Travel Guarantee Act
Everyone who sells or markets travel arrangements in Sweden must have a travel guarantee if the trips are subject to guarantees under the Travel Guarantee Act. The purpose of this Act is to protect travelers in the event of the travel agent becoming insolvent. This obligation has, for example, not companies that only sell one air ticket or hotel accommodation. For more information read here;kammarkollegiet
In cases where the client considers that booked services and actually delivered services differ, it is the client’s duty to immediately bring such discrepancy to the attention of the local service provider (hotel, restaurant etc) and than to inform EverTrek immediately with a written complaint.
Limitations of Responsibility
In addition and without limitation, EverTrek is not responsible for any injury, loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services, whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time.
There are certain inherent risks in travel of this type. These include, but are not limited to, risks of cycling, hiking, swimming, walking and -on all trips- danger of animals, inaccessibility of medical attention and difficulty in evacuation in the case of a medical emergency. Passengers assume all such risks with regard to these possibilities. By embarking upon his/her trip, the traveller voluntarily assumes all risks involved in such travel, whether expected or unexpected.
Fit enough to participate
Any EverTrek experience can be greatly rewarding for those who are well-prepared. Make sure that you are fit and healthy before going on one of our trips. Carefully read our information on the level of difficulty of the tour and, when in doubt, do not hesitate to consult us.